We believe the future of rehabilitation can be enjoyable and accessible!
Design Tools
Catch22 is a UK-based social business working at the intersection of social care, justice, and community services. Their mission is to design and deliver services that build resilience, support communities, and create better futures for individuals facing social challenges.
Crime Happens
Arrest and Police Action
Sentencing
Decision to Prosecute
Serving the Sentence
Court Proceedings
Rehabilitation and Reintegration
Victim Services
Dependency and Recovery
Crime Diversion
1:1 Support Sessions
Gangs
HMP Thameside Offender Management
Rehabilitation and Reintegration
Offender Management and Rehabilitation
Finance, Benefit and Debt
Group Intervention
Session Delivery
Overview of Topics
60 - 90 min
In person
Avg. 2-5 participants / 2 practitioners
Participants engage in discussions, reflective exercises, and practical tasks
Mastering Money for a Better Future
From Debt to Financial Stability
Small Steps, Big Savings
The goal is for participants to leave with practical tools, increased confidence, and a clear plan to improve their financial stability.
Practitioner
Sarah Thompson
Personal Information
Age: 25
Status: Practitioner in Catch22
Personality:
Empathetic, patient, and approachable
Passionate about helping others grow and develop
Challenges
Struggles with participants who don’t engage
Needs materials that resonate with everyone in the group
Lacks consistent practice due to less frequent group interventions
Probationer
Alex Carter
Personal Information
Age: 31
Status: On probation after a non-violent offence
Personality:
Opens up when respected and given trust
Goal-oriented with a sharp sense of humor
Confident with technology and social media
Needs
A structured and supportive environment to excel
Direct, clear information that empowers decision-making
Recognition and rewards for progress and growth
Activities that challenge him mentally and physically, with a hint of humor
Assessment
Grouping
Meet the facilitators
Financial Courses
Wellbeing and Mental Fitness Courses
Supplement Interventions Courses
Individualised Support
Leave
assess their needs and direct them to appropriate services
Staffs are grouped them according to background, about 5 participants per group
Meet the facilitators before the programme starts (in person or via phone)
Basics of finance, general sources of income, social benefits, tax credits, saving money, borrowing money and debt, spending money, budgeting, etc.
Communication, Anxiety, Assertiveness, Stress, Problem Solving, Goal Setting, and Workbooks.
with partner organisation Barclays--Essential Digital Skills: Transacting, Life Skills: Confidence in Money
Financial support and advocacy, Appealing benefits entitlement decisions, Discretionary housing payment, Managing court fines , Dealing with and managing debts
Stigma
Participants feel judged or ashamed discussing financial challenges, hindering trust and communication.
Lack of Openness
Fear of criticism limits honest conversations and meaningful connections in group sessions.
Low Engagement
Sessions lack interactive activities, reducing motivation and active participation.
Lack of Incentives
Absence of meaningful rewards discourages sustained interest and commitment.
How might we encourage open, stigma-free conversations about finances and debt through engaging group icebreakers?
How might we use online platforms for stakeholders to share financial insights and promote Catch22’s service?
How might we design a reward system that motivates active engagement by emphasizing employability and skills, not probation status?
Meeting with Catch22
Understanding
the assessment & course processes
We had more comprehensive understanding of the assessment and course processes after 3-4 meetings.
Workshop with Inhouse Records
Insights & Challenges
We knew what are their motivations, biggest challenges during probation, and preferred ways to learn financial knowledge. Throughout these meetings, we figured out 3 strategies.
Show our strategies to Catch22
Prototype Feedback
Finally, we presented the prototype to catch22 and received very positive feedback.
Assessment
Grouping
Meet the facilitators
Financial Courses
Wellbeing and Mental Fitness Courses
Supplement Interventions Courses
Individualised Support
Leave
assess their needs and direct them to appropriate services
Staffs are grouped them according to background, about 5 participants per group
Meet the facilitators before the programme starts (in person or via phone)
Basics of finance, general sources of income, social benefits, tax credits, saving money, borrowing money and debt, spending money, budgeting, etc.
Communication, Anxiety, Assertiveness, Stress, Problem Solving, Goal Setting, and Workbooks.
with partner organisation Barclays--Essential Digital Skills: Transacting, Life Skills: Confidence in Money
Financial support and advocacy, Appealing benefits entitlement decisions, Discretionary housing payment, Managing court fines , Dealing with and managing debts
O’Snap Card Game
Online Resources
Reward System
As an icebreaker role, it breaks stigma and builds trust.
Accessible learning beyond offline consultation
Before
During
After
Grouping Method
Interactive & Hands-on Learning for Group Sessions
O’Snap Card Game
Short-term & Personalized Rewards
Online learning & resource
Long-term Rewards
