Hi, there! It's Rachel :)
Hi, there! It's Rachel :)
Hi, there! It's Rachel :)
I’m a service and product designer with a background in fintech and a strong focus on social impact.
At JKOPay, I led UX/UI design for features like the donation system, which sparked my interest in using design for public good. Now, as a Service Design MA student at the RCA, I’m exploring issues like youth support, women’s rights, and family wellbeing through research-driven, human-centered design.
I’m passionate about creating inclusive, meaningful services—and I’m now looking to bring that approach into the public sector, social impact startups, or cultural and wellbeing platforms!
Experience
Experience
UI Designer at JkoPay
UI Designer at JkoPay
2021.10 - 2024.08
2021.10 - 2024.08
Engaged collaboratively with cross-functional teams like project management, research and development, and software testing to handle 50+ tasks, covering the works from initial sketches to final hand-off meetings. Projects involved creating functionalities for insurance, food delivery, and utility bills.
Led the redesign of the donation feature, leading to a remarkable 30% increase in the average monthly contribution compared to previous metrics.
Authored UI Specifications and maintained the web design system, iconography principles, and UI elements, resulting in amplified team productivity and a cohesive visual identity.
Collaborated closely with the virtual currency team to craft and launch crypto pocket products, actively contributing to the development of pivotal features such as wallets and trade interfaces.
Engaged collaboratively with cross-functional teams like project management, research and development, and software testing to handle 50+ tasks, covering the works from initial sketches to final hand-off meetings. Projects involved creating functionalities for insurance, food delivery, and utility bills.
Led the redesign of the donation feature, leading to a remarkable 30% increase in the average monthly contribution compared to previous metrics.
Authored UI Specifications and maintained the web design system, iconography principles, and UI elements, resulting in amplified team productivity and a cohesive visual identity.
Collaborated closely with the virtual currency team to craft and launch crypto pocket products, actively contributing to the development of pivotal features such as wallets and trade interfaces.
Junior UI/UX Designer at Taipei Language Institute
Junior UI/UX Designer at Taipei Language Institute
2020.09 - 2021.03
2020.09 - 2021.03
Orchestrated end-to-end UX research and UI design initiatives for the class booking application.
Crafted distinct page statuses for the teachers' training website, optimizing the visual presentation and functionality across various sections.
Developed a comprehensive set of global illustration assets, strategically enhancing the brand's image.
Orchestrated end-to-end UX research and UI design initiatives for the class booking application.
Crafted distinct page statuses for the teachers' training website, optimizing the visual presentation and functionality across various sections.
Developed a comprehensive set of global illustration assets, strategically enhancing the brand's image.
UX design intern at 2erguy
UX design intern at 2erguy
2019.07 - 2020.01
2019.07 - 2020.01
Executed UX research such as user interviews and surveys, to acquire insights into user needs for the application which displays Taipei MRT information and waiting durations.
Led design intern team in creating wireframe, prototype, user interface and developing the main pages in the app like homepage and planing route page.
Executed UX research such as user interviews and surveys, to acquire insights into user needs for the application which displays Taipei MRT information and waiting durations.
Led design intern team in creating wireframe, prototype, user interface and developing the main pages in the app like homepage and planing route page.
Education
Education
Service Design at Royal College of Art
Service Design at Royal College of Art
2024.09 - Present
Industrial Design at National Taiwan University of Science and Technology
Industrial Design at National Taiwan University of Science and Technology
2016.09 - 2020.06
2016.09 - 2020.06
Check out my works !
Check out my works !
Check out my works !
Feel free to contact me 👋🏻
Feel free to contact me 👋🏻
Feel free to contact me 👋🏻