Best Plumber
/Electrician
Best Plumber
/Electrician
Best Plumber
/Electrician
My Role
My Role
UX/UI Designer
UX/UI Designer
Duration
Duration
3 months（2019.3 - 2019.6）
3 months（2019.3 - 2019.6）
Tools
Tools
Adobe XD
An app could help people to find...
An app could help people to find...
An app could help people to find...
the accurate solution of plumbing/electrical problems.
the accurate solution of plumbing/electrical problems.
By categorizing plumbing and electrical issues, narrowing down the search scope, and helping users filter through the vast sea of online information, users can obtain accurate and relevant information (official articles, related case studies, store information). This empowers them to attempt to independently resolve and gain insights into plumbing and electrical problems they encounter in their daily lives.
Users can either handle problems on their own by referring to official documents or solutions from others' experiences or use the app to find suitable plumbing and electrical professionals.
By categorizing plumbing and electrical issues, narrowing down the search scope, and helping users filter through the vast sea of online information, users can obtain accurate and relevant information (official articles, related case studies, store information). This empowers them to attempt to independently resolve and gain insights into plumbing and electrical problems they encounter in their daily lives.
Users can either handle problems on their own by referring to official documents or solutions from others' experiences or use the app to find suitable plumbing and electrical professionals.
By categorizing plumbing and electrical issues, narrowing down the search scope, and helping users filter through the vast sea of online information, users can obtain accurate and relevant information (official articles, related case studies, store information). This empowers them to attempt to independently resolve and gain insights into plumbing and electrical problems they encounter in their daily lives.
Users can either handle problems on their own by referring to official documents or solutions from others' experiences or use the app to find suitable plumbing and electrical professionals.
Problems
Problems
Problems
Lack the professional knowledge to resolve such problems on their own.
Lack the professional knowledge to resolve such problems on their own.
Can’t judge the accuracy of information online.
Can’t judge the accuracy of information online.
Can’t find the suitable and reliable plumber or electrician.
Can’t find the suitable and reliable plumber or electrician.
In modern times, an increasing number of people are living alone, especially those who have moved away from their hometowns for study or work. When they encounter household issues like plumbing and electrical problems in their daily lives, they often find themselves more troubled than motivated to address these issues, unless there's an urgent need. This is because they may lack the professional knowledge required to resolve such problems on their own, and they might not have a trusted plumber or electrician to turn to.
Additionally, some individuals, when seeking assistance from others, want to understand the root causes of these problems to prevent their recurrence or explore the possibility of resolving them independently.
In modern times, an increasing number of people are living alone, especially those who have moved away from their hometowns for study or work. When they encounter household issues like plumbing and electrical problems in their daily lives, they often find themselves more troubled than motivated to address these issues, unless there's an urgent need. This is because they may lack the professional knowledge required to resolve such problems on their own, and they might not have a trusted plumber or electrician to turn to.
Additionally, some individuals, when seeking assistance from others, want to understand the root causes of these problems to prevent their recurrence or explore the possibility of resolving them independently.
In modern times, an increasing number of people are living alone, especially those who have moved away from their hometowns for study or work. When they encounter household issues like plumbing and electrical problems in their daily lives, they often find themselves more troubled than motivated to address these issues, unless there's an urgent need. This is because they may lack the professional knowledge required to resolve such problems on their own, and they might not have a trusted plumber or electrician to turn to.
Additionally, some individuals, when seeking assistance from others, want to understand the root causes of these problems to prevent their recurrence or explore the possibility of resolving them independently.
Our Values
Our Values
Our Values
Credibility: By incorporating user ratings, informative content, and official knowledge articles to establish credibility and information accuracy, thus enhancing the users' trust and confidence when using it.
Self-solve problems: By employing different topic categories, our app can enable users to swiftly and effortlessly locate relevant case studies and articles, helping them find suitable solutions on their own or connect with service providers.
Share experience: Sharing users own experiences to enrich the information in the app.
Credibility: By incorporating user ratings, informative content, and official knowledge articles to establish credibility and information accuracy, thus enhancing the users' trust and confidence when using it.
Self-solve problems: By employing different topic categories, our app can enable users to swiftly and effortlessly locate relevant case studies and articles, helping them find suitable solutions on their own or connect with service providers.
Share experience: Sharing users own experiences to enrich the information in the app.
Credibility: By incorporating user ratings, informative content, and official knowledge articles to establish credibility and information accuracy, thus enhancing the users' trust and confidence when using it.
Self-solve problems: By employing different topic categories, our app can enable users to swiftly and effortlessly locate relevant case studies and articles, helping them find suitable solutions on their own or connect with service providers.
Share experience: Sharing users own experiences to enrich the information in the app.
Self-solve
problems
Self-solve
problems
Credibility
Credibility
Share
experience
Share
experience
Logic flow of resolve the problem
Logic flow of resolve the problem
Logic flow of resolve the problem
User who have toilet’s problem.
Start / End
Button
Input / Output
Decision
Process
Had already logged in.
Resolve the toilet problem by themselves
Start
End
(resolve the problem by their own)
End
(resolve the problem by others)
click ‘relevant cases tab’
click ‘electrical/plumbing stores tab’
click one of the classification’
click ‘others’
click ‘toilet category’
click one of the cases
click one of the stores
show ‘home page’
show ‘all results page’
show relevant cases
show stores which are close to users’ accommodation.
show the store’s information
show the article
Is there a problem classification that matches the user's problem?
Is there any relevant cases?
contact the store online or call them.
Yes
Yes
No
No
Role
Status
Mission
Main Features
Main Features
Main Features
Home page
Home page
Home page
Problems categorize
Problems categorize
Problems categorize
Solutions
Solutions
Solutions
Reliable Electrician/plumber
Reliable Electrician/plumber
Reliable Electrician/plumber
Relevant cases and
electrical/plumbing stores
Relevant cases and
electrical/plumbing stores
Relevant cases and
electrical/plumbing stores
Electrical/plumbing
stores’ information
Electrical/plumbing
stores’ information
Electrical/plumbing
stores’ information
Reviews
Reviews
Reviews
Feature
Feature
Feature
1
1
Problems categorize
Problems categorize
Problems categorize
categorize by objects
categorize by objects
categorize by objects
categorize by problems
categorize by problems
categorize by problems
By categorizing the objects and problems, users could find the solution more quickly.
By categorizing the objects and problems, users could find the solution more quickly.
By categorizing the objects and problems, users could find the solution more quickly.
Feature
Feature
2
2
Solution
Solution
We collect the useful information online, then verify it by experts to show in our app. Moreover, users can also post the articles to share their own experiences and link the stores who provide them excellent services.
The primary point is, users can not only check the solutions to resolve the problem by themselves, but also can contact the electrician/plumber to help them.
We collect the useful information online, then verify it by experts to show in our app. Moreover, users can also post the articles to share their own experiences and link the stores who provide them excellent services.
The primary point is, users can not only check the solutions to resolve the problem by themselves, but also can contact the electrician/plumber to help them.
We collect the useful information online, then verify it by experts to show in our app. Moreover, users can also post the articles to share their own experiences and link the stores who provide them excellent services.
The primary point is, users can not only check the solutions to resolve the problem by themselves, but also can contact the electrician/plumber to help them.
Relevant cases and solutions
Relevant cases and solutions
Feature
Feature
Feature
3
3
Reliable electrician/plumber
Reliable electrician/plumber
Reliable electrician/plumber
Electrician/plumber list
Electrician/plumber list
Electrician/plumber list
Reviews
Reviews
Reviews
The electrician and plumber must be reviewed by us to ensure they are reliable and professional to provide users helpful service. Users can contact them through message or call.
Additionally, users who has been help from those stores, can leave comment and rate to rise the store’s credibility.
The electrician and plumber must be reviewed by us to ensure they are reliable and professional to provide users helpful service. Users can contact them through message or call.
Additionally, users who has been help from those stores, can leave comment and rate to rise the store’s credibility.
The electrician and plumber must be reviewed by us to ensure they are reliable and professional to provide users helpful service. Users can contact them through message or call.
Additionally, users who has been help from those stores, can leave comment and rate to rise the store’s credibility.
Reflection
Reflection
Reflection
Users’ urgent needs
Users’ urgent needs
Some users have very urgent problems, and they hope to find a quick way to troubleshoot the problem or find a suitable store and contact information in this app.
Some users have very urgent problems, and they hope to find a quick way to troubleshoot the problem or find a suitable store and contact information in this app.
Still Hard to solve the problems through a online information or articles
Still Hard to solve the problems through a online information or articles
Most of the users have limited fixing knowledge. Firstly, because they’re not experts, in some cases they might even can’t tell what’s going on of their stuff. Moreover, when the problem is too complicated, It might be too hard to them to fix it by themselves.
Most of the users have limited fixing knowledge. Firstly, because they’re not experts, in some cases they might even can’t tell what’s going on of their stuff. Moreover, when the problem is too complicated, It might be too hard to them to fix it by themselves.
Passive evaluative behavior
Passive evaluative behavior
Fewer people will take the initiative to give reviews or share experiences, so a reward mechanism is needed to stimulate users to do this.
Fewer people will take the initiative to give reviews or share experiences, so a reward mechanism is needed to stimulate users to do this.
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Feel free to contact me 👋🏻
Feel free to contact me 👋🏻